I am using a workflow to notify me if a record includes the use of PayPal to pay for services rendered.
I get two exact emails every time this is triggered.
I am going to play with this, but I think it happens the first time a record is entered and “Automatic Updates” and again when the player first selects sync.
I am going to play with it and turn automatic sync off to see if this is the issue.
Has anyone else seen this?
@Jerry_Power Automatic Updates shouldn’t cause your workflow to be triggered twice. Is it possible you have multiple similar workflows? A good place yo start investigating would be your audit log
(In the app editor: Mange -> Monitor -> Audit history -> get Audit history records) where you can see exactly which workflow was triggered at what time.
I suggest looking at the Audit History as described here help.appsheet.com - Troubleshooting Workflow Emails
It will show you exactly what updates are happening and what is triggering each workflow message.
Whenever you have a workflow question, the Audit History is likely to be the first place to turn. Troubleshooting Workflow Emails help.appsheet.com
Glad you got it working.
Yes, the Audit Logs are the primary tool I used to diagnose workflow problems. I always recommend starting there.
I only have a single workflow and am looking at the audit logs now.
I have figured out what is happening.
I enter a starting record that triggers the workflow.
Anytime I then modify that record it triggers the workflow again.
I figured it out.
I had it set to UPDATES ONLY, but apparently it is counting an add as an update.
I don’t want to change it to ADD ONLY in case an error on data entry occurs.
All records will have at least one update and possibly more.
@Jerry_Power If the workflow is set to trigger on UPDATES ONLY it shouldn’t email you on an add. Keep in mind that editor changes made to workflows may take a few minutes to take effect.
Your Update rule should never fire on an Add. I suspect that there must be some other explanation.
If you cannot figure it out, I can take a look at the audit history if you provide: 1. Your account id 2. The app name 3. The workflow rule name
I changed it to ADD ONLY and changed back to UPDATES ONLY and it has quit exhibiting the behavior.
I can still share the audit log if you want to take a look, but it is no longer sending an email on an add.
Thanks Jerry. My goal in replying was to ensure that the workflow rule was only being trigger for the proper action.
Are you still having a problem or is the workflow doing what you want?
It is now acting correctly.
Thank you for the assistance.
I appreciate the tip on Audit logs.
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