I can't figure out why, but my email workflow...

(Zecharya Michelsohn) #1

I can’t figure out why, but my email workflows in all my apps have suddenly stopped working!! However, there are NO error in the logs - everything appears to be successful on paper. Any ideas? Everything worked great until a few minutes ago and nothing has been changed…

Thank you in advance!

(Aleksi Alkio) #2

Have you checked what the Audit log says?

(Zecharya Michelsohn) #3

Yes. There are no errors in the audit log…

(Zecharya Michelsohn) #4

They eventually all arrived. They flooded in together. I think the problem started around 3:45 pm EST. At 4:38 pm EST the workflows started streaming in, but there was a pronounced several minute delay for the next little bit when running new workflows. Thank you

(Philip Garrett) #5

@Zecharya_Michelsohn1

That information helps a lot. Thanks!

I will investigate further.

(Erika Braxton) #6

Came here looking for this. we stopped receiving emails to our company outlook emails a few days ago, and now or our gmails as well. logs show successful. These are important emails to us.

(Zecharya Michelsohn) #7

This is really important for us, too! So strange! @Aleksi_Alkio

(Steven Coile) #8

Contact support@appsheet.com.

(Zecharya Michelsohn) #9

Did, they are on it. Thanks!

(Aleksi Alkio) #10

Yes, we are investigating.

(Philip Garrett) #11

@Zecharya_Michelsohn1 @Erika_Braxton

Can each of you provide: 1. Account id 2. App Name 3. Workflow rule name

(Zecharya Michelsohn) #12

It is working again. But this problem affected all my apps. Examples: Transcripts-527135 - I tried almost every workflow rule Textbooks-527135-18-07-11 - I tried many of the workflow rules

As I said, it is now working but it was down for I am guessing half an hour.

Thanks for dealing with this so quickly, I really appreciated it!

(Philip Garrett) #13

@Zecharya_Michelsohn1

Thanks for the update.

  1. Were the workflow emails delayed or did they not arrive at all? 2. Can you tell me the approximate time the problem occurred. If the time is local time can you tell me the time zone so I can translate the time to UTC?