I created an action called "Reassign Caller" ...

(Tammi Canelli) #1

I created an action called “Reassign Caller” that takes the supervisor to the correct form view, but the fields (below) aren’t editable.

The fields are being pulled from a referenced table.

I tried an editable if statement but it still doesn’t make them editable.

Is there a way to accomplish this?

(Dinh Nguyen Nguyen) #2

@Tammi_Canelli Hi Tammi, if the values of these columns are set using an app formula, the columns will not be editable. If you still want to automatically fill out these columns while keeping them editable, you may want to use the column’s Initial Value instead. Please check out the article below to understand the difference between app formulas and initial values:

help.appsheet.com - App Formulas and Initial Values App Formulas and Initial Values help.appsheet.com

(Tammi Canelli) #3

Ahhhhh…so using dereferences is ok in initial value?

(Dinh Nguyen Nguyen) #4

Yes, any expression that works as an app formula also works as an initial value.