I have a workflow rule to send an email when ...

workflow
(Preston Moore) #1

I have a workflow rule to send an email when a record is added. The email sends to my individual user accounts (G Suite for Education) but not to my group emails. I checked the access settings on the group to make sure it was set to allow posts from everyone/public and called G Suite support - they say the email isn’t hitting their servers.

What did I miss?

(Philip Garrett) #2

@ktv

If you provide the following information, I can check the outgoing workflow email log.

  1. Your account id 2. The app name 3. The workflow rule name 4. The date and time from the Audit History when the rule last fired
(Syed Faheemuddin) #3

If your app is in prototype mode, all mails will be sent to the app creator

https://help.appsheet.com/behavior/workflow-sending-email/sending-email-from-a-workflow-rule-or-scheduled-report Sending Email from a Workflow Rule or Scheduled Report help.appsheet.com

(Preston Moore) #4

Thanks @Sdfaheemuddin. My app is deployed though.

(Preston Moore) #5

The google support tech was stumped and about to elevate the case but I was able to send the email to the group successfully by using the alias test email (Google Admin Console > Groups > [your group] > Alias). I’m still not sure what the problem is but it’s working.

(Preston Moore) #6

Any other ideas @Sdfaheemuddin?

(Preston Moore) #7

The Audit Log shows that the workflow rule condition was matched and the email was sent to an email in the BCC field that’s outside of my domain but was not sent to the group email in the Emailto field.

I have another app that uses similar rules and it sends emails to other group emails I have set up.

(Syed Faheemuddin) #8

Did you check TO field. It’s your mail or something like [Emailcolumn]

(Preston Moore) #9

Yes. So I just tested using one of my other group emails and it works. It’s just not sending it to a specific address for some reason. Google says it’s not on their end but it seems like it is.

I’ll do some more digging with them to see if they missed something. Thank you for your help.

(Preston Moore) #10

@Philip_Garrett_Appsh

  1. 49843 2. Dean’s Referral 3. Grade 8 Referral 4. 9/25/2018 4:33:08 PM (12:33:08 PM EST)
(Preston Moore) #11

(fyi tried again at 9/25/2018 5:11:02 PM)

(Philip Garrett) #12

@ktv

The email is being sent to the group email address but it is being rejected by that email server.

I have sent you a private email with the exact response returned by the email server.