I have an URGENT billing situation I've been ...

(Daisy Ramirez) #1

I have an URGENT billing situation I’ve been trying to resolve for over a week.

My account is now on “blocked” status and I’m unable to access the app. I have users on the app as well.

I have my parent account where I need to insert info for the account above in order to apply my discount but what I’m seeing is this screen in my parent account. I’m unable to insert the account info.

Can someone please help?!!!

(Daisy Ramirez) #2

Note: I’ve sent emails into the office.

Is there an accounting department we can call?

(Grant Stead) #3

@Daisy_Ramirez until you are a partner, you can not do delegated billing.

(Grant Stead) #4

@Santiago can you help out?

(Santiago) #5

On it.

(Daisy Ramirez) #6

Thanks Santiago, just replied to your email.

I am currently a partner.