@Autumn_Steinert Hi Autumn, let me briefly clarify how our authentication mechanism works. We rely on external authentication providers, such as Dropbox, Google, or O365, to authenticate users.
Each time you log into AppSheet from a particular provider, let’s say Dropbox, using a particular email, internally our server will “ask” this question: has this user (identified by the email) ever logged into AppSheet from this provider before? If the answer is yes, then the user is an existing user, and the server will look up the account based on the email address. If the answer is no, the server will assume that the user is a new user, and will automatically create a new account.
When you logged into AppSheet from Dropbox, our server will recognize that you are a returning user, and will retrieve your account. However, when you logged into AppSheet from another provider, let’s say Google, although you were using the same email address, because you were coming into AppSheet from a new authentication provider, our server decided that you were a new user, and thus automatically created a new account for you. Because all of your apps are currently registered with your Dropbox account, not your Google account, you will not see any apps if you log in from Google. To verify this, in desktop, try logging in from different providers (Dropbox, Google, and O365), and then open the account page. At the top of the account page, you will see that your account ID will be different for different providers.
I also see that in your Dropbox account, you have added Google and O365 as additional data sources. It’s important to keep in mind that this has nothing to do with your Google account, or your O365 account.
Back to the sigin problem using Dropbox, the sign-in page shown in the screenshot actually comes from Dropbox, not AppSheet. This might be totally unrelated, but I did notice something rather strange in the screenshot. Firstly, both the “Sign in” button and the “Sign in with Google” button are greyed out. Secondly, if you look closely, you will see that there’s a faint text that reads “Email” in the email box, and a faint text that reads “Password” in the password box. These texts appear right under the typed in email and password. These seem to suggest that there might a script error when the Dropbox page was loaded. I also found a few posts online where others have reported the same issue.
To fix this problem, could you try the following? First, log into Dropbox proper (not from AppSheet) in your device’s default web browser. If you’re using an Android device, try using Chrome. If you’re using iOS, try using Safari. If you run into the same problem in the browser, try refreshing the page, or adding and then deleting extra spaces in the email and password boxes. Once you have logged in, open the AppSheet app and then try logging into AppSheet again via Dropbox.