If got a question regarding automated workflow mails.
I have a database where our technicians set a status to a project called “started”.
Then, they need to fill out a lot of data fields. (This process can go over days) When they filled out every data field, they can press a new button at the end called “closed”. When the data field contains the word “closed” it sends a mail.
This works without a problem. My problem is, that they can edit this entry but the mail shouldn’t be sent again when the entry is saved.
Is it possible to only send a mail when the form is saved the first time the data entry “closed” appears?
Thanks in advance.