I can click on the gray box, because it contains the image URL. When I open it, I get this Error: ERROR 9504: Could not fetch the image - request timed out
I don’t think that this is necessary. If you open the workflow and click on “Test”, you can see the JSON code. In there you find the image URL. This is an URL to the image file with a signature. But this URL is public even if “Require Image and File URL Signing” is turned on.
As stated here, this URL signature doesn’t seem to have an expiration.
It seems that while creating the PDF file, the rendering service cannot access the image in some cases.
I had the same experience, images that were there suddenly would not appear although everything looked right in the data table - no obvious reason why some appeared and not others.
Eventually i realised the datetime field that fed into the key was not set as a datetime type (Think it was text) and this was creating superlong names. By correcting the fieldtype and replacing the key values for the images they all reappeared and no issues since.
@Peter_Yates, I think @Graham was just noting the problem that affected him in case someone else reading this thread also experienced the same. I agree with you that the problem you are experiencing is likely due to a change at AppSheet. Please contact email@example.com for help.
First of all, apologies for the inconvenience. We have engineering looking into this with all the urgency.
Just for the context, we have tried looking into this issue earlier. Then we found the root cause to be slow Drive access due to different reasons like hitting quota limits, drive api latencies etc and images reads timing out.
We are looking into this issue now to verify if there are any recent changes that caused this side-effect.
We are making a release with more instrumentation like error codes returned, with stack traces to understand the issue better. We should have some update to share in next 12 hours so. Our engineering team is still working on this issue and its 1:00 am PST here.
Meanwhile, can you please confirm if the image uploads have any issue or is it just with reads?
Sorry but I’m getting really frustrated with this now. I have clients who’s entire business is to generate PDF reports with photos in them. They are losing patience with Appsheet and considering alternatives.
As before the photos have uploaded fine. I can see them in google drive and the URLs in the report link to the same images.
I understand the issue is with the Appsheet to Google Drive link. But:
1 = This has been ongoing for months now
2 = Appsheet is owned by Google
3 = Google Drive is owned by Google