iPad Pro Difficulties I would like to find o...

(Colin) #1

iPad Pro Difficulties

I would like to find out of anyone else is experiencing difficulty with Appsheet on the latest iPad Pro?

I am using it where I can generating and sending emails out to customer on the run via a 4G Mobile connection. As part of the workflow for email, I send out test emails, then live emails and then I record the time and date of the email I sent with buttons on the form. Each action changes a field (cell) in the underlying excel spreasheet in my Google Drive. The problem is that each field change goes into a queue of 4, 8 or 12 changes where it seems to hang sometimes. I don’t realise that the changes have not occurred only to find back in the office on the desktop view of Appsheet the changes were not updated/synced.

I have similar difficulties with my Android smartphones, but its far fewer in frequency. For what is a top specification iPad Pro 2017 model 4G with 512GB RAM its a bit odd…

(Tony Fader) #2

@Colin Do you have Delayed Sync on? help.appsheet.com - Offline & Sync: The Essentials

Have you gone through the steps in this article? https://help.appsheet.com/troubleshooting/debugging-your-app/app-changes-are-not-captured-in-the-spreadsheet-or-the-app Offline & Sync: The Essentials help.appsheet.com

(Colin) #3

Yes, I did have Delayed Sync on. I turned it off, and it forced a long sync action every change I made.I since turned it on again.

I looked at the list, and the initial suggestion of:

“Is the app being synced after the updates are made? In some cases, your app users may not know they should press Sync.”

Is what I am trying to get into the habit of doing. But even then on some rare occasions it still does not work completely.

(Tony Fader) #4

@Colin Usually delayed sync + background updates is what you want. That will make it so users don’t have to press Sync, and the Sync queue will slowly drain in the background.

(Colin) #5

“slowly drain” yes, that is what I have been experiencing… but sometimes that ‘drain’ is clogged. Hence how I started this post… :wink:

(Colin) #6

I dare say in my experience that I notice running appsheet on an Android Smartphone like this has performed much better and consistently than on the iPad.

(Tony Fader) #7

@Colin And when the drain gets clogged and you press the Sync button, is there an error?

You can also look at your performance profile to see where your syncs are spending time: https://help.appsheet.com/manage/monitor/performance-profilehttps://help.appsheet.com/manage/monitor/performance-profile Performance Profile help.appsheet.com