iPad Pro Difficulties I would like to find o...

Colin1
Participant V

iPad Pro Difficulties

I would like to find out of anyone else is experiencing difficulty with Appsheet on the latest iPad Pro?

I am using it where I can generating and sending emails out to customer on the run via a 4G Mobile connection. As part of the workflow for email, I send out test emails, then live emails and then I record the time and date of the email I sent with buttons on the form. Each action changes a field (cell) in the underlying excel spreasheet in my Google Drive. The problem is that each field change goes into a queue of 4, 8 or 12 changes where it seems to hang sometimes. I donโ€™t realise that the changes have not occurred only to find back in the office on the desktop view of Appsheet the changes were not updated/synced.

I have similar difficulties with my Android smartphones, but its far fewer in frequency. For what is a top specification iPad Pro 2017 model 4G with 512GB RAM its a bit oddโ€ฆ

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tony1
Participant V

@Colin Do you have Delayed Sync on? help.appsheet.com - Offline & Sync: The Essentials

Have you gone through the steps in this article? https://help.appsheet.com/troubleshooting/debugging-your-app/app-changes-are-not-captured-in-the-spr... Offline & Sync: The Essentials help.appsheet.com

Colin1
Participant V

Yes, I did have Delayed Sync on. I turned it off, and it forced a long sync action every change I made.I since turned it on again.

I looked at the list, and the initial suggestion of:

โ€œIs the app being synced after the updates are made? In some cases, your app users may not know they should press Sync.โ€

Is what I am trying to get into the habit of doing. But even then on some rare occasions it still does not work completely.

tony1
Participant V

@Colin Usually delayed sync + background updates is what you want. That will make it so users donโ€™t have to press Sync, and the Sync queue will slowly drain in the background.

Colin1
Participant V

โ€œslowly drainโ€ yes, that is what I have been experiencingโ€ฆ but sometimes that โ€˜drainโ€™ is clogged. Hence how I started this postโ€ฆ

Colin1
Participant V

I dare say in my experience that I notice running appsheet on an Android Smartphone like this has performed much better and consistently than on the iPad.

tony1
Participant V

@Colin And when the drain gets clogged and you press the Sync button, is there an error?

You can also look at your performance profile to see where your syncs are spending time: https://help.appsheet.com/manage/monitor/performance-profilehttps://help.appsheet.com/manage/monitor... Performance Profile help.appsheet.com

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