Is appsheet down again?

ns_soft_studio1 · 12-21-2019 04:49 AM

Not one of the apps, can run on mobile device.
is something going on in the appsheet that we do not know.
what ever app we try to run it does not work on android device.

Aleksi

What is the error message? Any printscreen?

ns_soft_studio1

In every one of the apps the same

Aleksi

What Database are you using? gDrive?

ns_soft_studio1

yes

Aleksi

Please try to clear your mobile device’s default Browser’s cache and then open the app again.

ns_soft_studio1

done, and still the same message, apps are not working

Aleksi

What is the account ID and app name?

Aleksi

With the browser apps are working just fine?

ns_soft_studio1

Account ID: 766318

yes on a browser they are loading but on mobile devices are not.

Any of the apps on that acount are not working on moble.

Aleksi

Have you tested both with iPhone and Android?

ns_soft_studio1

I called the client that is using the app and it wont start on any of their phones as well, they are using the app on 10 phones, and on all of them same massage all android based.

ns_soft_studio1

no just on androin we do not use iPhone, only android.

Aleksi

I tested two deployed apps from your account with Android (Samsung S8+) and they both work just fine.

ns_soft_studio1

the pic that was sent was from the android s8 plus and on our end it deosent work.
we are using appsheet app.
try app called VEGA

Aleksi

Are you using Appsheet app or directly with a Mobile browser?

ns_soft_studio1

can we send you the video some how?

Aleksi

Please send that video directly to aleksi@appsheet.com

Aleksi

Yes Vega Master works fine

Aleksi

What Appsheet app version are you using?

ns_soft_studio1

I have sent you the video of what id going on, i cant even opetn tha appsheet main view to go to my appgalery any more. and it is the sam on other devices that are using the apps

Aleksi

And what Appsheet app version are you using?

ns_soft_studio1

13.7

Aleksi

The same than I have

ns_soft_studio1

it is not working not just on my device but on everybody’s no one can use the apps.

Aleksi

What app version are you using with your device after you cleared the cache?

Aleksi

And I mean the Vega Master

ns_soft_studio1

i do not know what are asking me.
have you seen the video that we have sent you.
the version that you see here is the version that we are using after we cleared the catch.
we cant even open the main wiev of the appsheet app to go to our app galery and it is the same on all devecies that are using the apps.

Aleksi

Check the Vega Master app’s version number from the upper left menu > Info/About. It’s something like 1.00…

ns_soft_studio1

here is the same problem in other app user but at the end it states it is resolved
If you mean to check that on mobile app verison it is not posible because i can not open the app, in the app sheet editor it is 1.000120

Aleksi

Try to reinstall the Appsheet app with one device and then reopen the Vega app.

ns_soft_studio1

it did the job, do i have to do this on every device because that is impossible

Aleksi

Did that solve the issue?

ns_soft_studio1

yes it did. now i can run the apps on mobile devices, do i have to to this on every device?

Aleksi

Unfortunately it seems to be the only way as a quick fix… at least in your device. The main reason is that your device(s) is not able to read the latest app version for some reason.

ns_soft_studio1

yea but we downloaded the app from the google play store its not posible not to work for every device, not just s8 plus, but on note 7, shaomi redmi, and all other phones that use our apps

ShopEasyHAITI

THE SOLUTION!

I had this issue last week. I found the solution on a different forum.

Go on your Google account and remove AppSheet access from Google. Next is to log in again and allow access to Google just like you were new.

It worked like a charm for me and I never had this issue again since.

Let me know if it worked.

Maxime Manuel