Is there a way to troubleshoot a workflow tha...

(Tammi Canelli) #1

Is there a way to troubleshoot a workflow that’s not working?

I have several that are based on grouped actions and only one isnt working.

Two of the items from the grouped action work but not the third and I have no idea how to figure out why.

(Philip Garrett) #2


Does the Audit History contain any error message?

If not, I can investigate if you provide: 1. The account id 2. The application name 3. The workflow rule name 4. The steps to reproduce 5. Your permission to login in as you, trigger the workflow, and debug the workflow rule.

(Tammi Canelli) #3

No error message, said success but it failed to do one of the three data changes.

Where can I send the above info?

Don’t want to post it publicly.

(Philip Garrett) #4


You can post to

It may take me a day or two to get to it. I am in the midst of fixing some urgent REST API problems for two other users.

(Tammi Canelli) #5

Thank you.

I just emailed you.