is there an official way for us to report network down issues or to get notified when it is available again?
Same Here, no not as far as I know
We are investigating… thanks for the info
Due to abnormally high load on one of our EU servers some users in that region experienced an service outage.
We are continuing to investigate the root cause, but the issue is currently resolved.
Thank you for reporting this and please let us know if you hit any other issues.