Hi Felix, I will reach out to you with a direct email. I am the CEO of AppSheet and I do take your concerns seriously.
The last thing we want to do is to interrupt or add friction between app creators and app users.
The automated account alerting we have has been in place for more than two years. The essence of it is:
a) for a self-serve account, the system monitors your usage to check that you haven’t exceeded the limits
b) if there is an issue, it first sends you repeated emails and also flags the account with an alert on the website.
c) if there is no response, it indicates a problem via the app but without blocking the app
d) finally, if all else fails, the app is blocked
We have got to this behavior via trial-and-error. Unfortunately, we have learned that if there is no response to the account alerting emails, then at some point, we do have to negatively impact the app usage experience.
I would really want to understand what happened in your case — were the emails not received, did they end up in spam, etc. It will help us fine-tune the process so that it doesn’t hurt you and your users.
As a brief note: (a) you should be able to Pause your app and then it doesn’t count towards your account usage, and (b) it takes a few minutes between “fixing” an issue and it percolating through the alerting system, © we have “managed” customer accounts that bypasses this automatic mechanism applied to self-serve accounts.
You can always reach out to us via appsheet.com - Customer Support - AppSheet — and we do have the ability to manually override the account alerting in the short term. Customer Support - AppSheet appsheet.com