Lone Working App

Neilemmo
Participant IV

I am currently in process of developing a lone worker app. In summary one of the features used is a form where the mobile user updates their status. A client has asked if it was possible that if say a user has not updated their status for a 1 hour period, that a report / email is sent to the management team, automatically alerting them of this ?

Thank you

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You could create kind of alerting system with the scheduled report feature. Though you can set the trigger only once in a day (you can choose the time). Making the alert once in a hour would need like 8 reports. Not very elegant way but doable.

Thanks Aleksi I will look further into this

Youโ€™re welcome

Neilemmo
Participant IV

What kind of report condition (formula) would need to be set for the report to send an email if a user has not been active for over 1 hour?

Do you need to check update in an existing record or check if new record is added?

Check if new record is added with new update - for example the care workers will be going into peoples properties and usually these visits take 30 mins - so after the visit the care worker will add a new status (ie visit complete travelling to next job) when they leave property. So we just need to set an auto alert if the care worker hasnโ€™t created a new update within a certain timeframe . Hope this helps

Still not sure do you want to check if the record is updated within a timeframe or is new record created.

If itโ€™s the updating, you could add a ChangeTimestamp field and check if the status is changed. If you have a DateTime field when the employee should visit the property, you could check if that Timestamp is filled and less than one hour from the original DateTime value. If itโ€™s false, send an email.

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