Mastercard credit card failing as method of payment to upgrade account

[Luis_Pereira]

Hello everyone,

I’m currently trying to upgrade our account to the Publisher Pro plan, but when I input our card details the message returned from Stripe is “Your card was declined” without any other pointer to what the problem may be.

I suspect the issue can be a problem of Appsheet charging dollars to a euro account, but wanted to see if there was anyone else who experienced the same issue, or anyone from the Appsheet team who can lend me a hand.

Much appreciated!

[Rafael_ANEIC-PY · Accepted solution]

Hello @Luis_Pereira, you should contact support@appsheet.com to receive direct answers from them.

[Luis_Pereira]

Thanks @Rafael_ANEIC-PY , I just ended up switching the card and it worked. Have a great day!