New Bug Encountered: Report running but not showing in audit logs

I’ve got a workflow that I’m trying to debug, but I can’t find any audit logs for it.

App: CardiacProgram-197531-308052-248262-355810
Report: Reminder Report

This report generates a list of reminders for each row inside the Facilities table, sending each facility an email with a list of reminders of things to do for the day.

Users report that some of the facilities are receiving the reports, but that others aren’t. When I went into the audit logs to find some data out - I couldn’t find anything about this specific report. It’s just not present in the audit logs.

I see audit logs for others, both workflows and reports, but not the one in question. I’ve adjusted the search parameters to include the whole audit trail retention cycle (7 days in our case)… yet no logs for the report reminders.

Yet users report receiving the email this morning. :upside_down_face:

After forcing the report to run, I can see these audit logs in the history. It’s only when I try to find any logs in the audit history from previous days that I can’t find anything. Hmm…

@Phil Any thoughts about this?

I am investigating it now.

This report runs on Mondays, Wednesdays, and Fridays. I searched the Audit History for the past 14 days. I see audit records for each day the report is scheduled to run. There are normally 6 or 7 audit records produced each time the report is run. I listed the exact time from the earliest audit record for each day. The other 5 or 6 records for each day follow the record I listed.

I have extracted the audit records to a .txt file. I can email that file to you if you provide an email address where I should send it. You might want to email me directly at

Here are the audit record timestamps:

EventTimeStamp: 4/22/2019 10:01:14 AM +00:00, TraceId: 0d7dd3d8-6a92-48b0-b897-6e123ecbc596
EventTimeStamp: 4/19/2019 10:01:10 AM +00:00, TraceId: ed32d4bd-d74c-4f4c-a0c4-69802f09a202
EventTimeStamp: 4/17/2019 10:01:09 AM +00:00, TraceId: 3232b3fa-7d3c-418b-9474-5dfbd66758a4
EventTimeStamp: 4/15/2019 10:01:06 AM +00:00, TraceId: 220e66cf-09ad-4341-9534-261b292f50c9
EventTimeStamp: 4/12/2019 10:01:09 AM +00:00, TraceId: 45f7e407-a481-44d5-be8b-357df5b945fb
EventTimeStamp: 4/10/2019 10:01:19 AM +00:00, TraceId: 9910c323-b27d-4830-9e7f-875dc744c63a

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