New Bug Encountered: Unable to connect to MySQL database

Unable to connect with MySQL database as of this morning (~7AM Eastern time 1/13/20). Anyone else having this issue?

My app is dead and operations have stalled. I’m investigating with my networking department, but no know networking changes (at least at this time).

@Ethan_Hildebrand
Are you using an on-premises SQL server for your database?

it is a MySQL database hosted in AWS

Please check that you have all IP addresses. Check this article and last two updates 12/16/2019.

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@Aleksi @LeventK
I’m back online. It appears that the new IPs were whitelisted, but a security group for database access was not opened (despite networking sign off). Thank you for your help and patience.

Glad you were able to find out the reason!