No answer from support

[Soporte_Gestion]

Hi @praveen,
On the 24 of July I send a support request to the support team, and I have no answer.
I send an email last week, and I contact the support person by chat, and still have no answer.
I´m creating an App for a company in Peru and I need to know how to fix the error.
Thanks for your response.

[Steve]

Have you checked you spam folder? It’s not uncommon for Support messages to end up in spam.

Attn @Harsh_Ch

[Soporte_Gestion]

Hi Steve,
Yes, I did and no email from support was arrived to the spam folder

[Steve]

I’ll escalate this internally.

[Soporte_Gestion]

Thanks a lot Steve!

[Aparicio_Pineyr]

Hi Steve,
24 hours ago I get this answer from support:

Hi,

Apologies for the delay in the response here. I am able to reproduce this issue in my local app and I have passed this to the Engineers in the US time. They will take a look at this and get back to you.

Thanks,
XXX

And still have no answer from nobody…I need to know how long will take to solve this issue, or how can I fix it from my side, and my client is getting anxious, it’s been almost two weeks now that I report this issue.

[Steve]

Escalated–again!

[Soporte_Gestion]

Solve it thanks Steve

[Aparicio_Pineyr]

Thanks a lot!!