Not saving data locally to the phone

I have a user that is often times in remote locations, my understanding is that appsheet should store adds/changes locally to the phone and then sync when the user is back on the network, correct?
Yes, the settings in offline use is enabled.



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Has anyone experienced issues with appsheet NOT saving locally to the phone?
I’m seeing that now with one of my users…
is it specific to an OS?

Thanks Marc