One of my users isn't able to see her data ro...

(Tina Cheng) #1

One of my users isn’t able to see her data rows that we assigned to her. All the other folks on our list don’t have any issues. Is something wrong because of her email?

There’s a lot of “.” in her email. Is that an issue?

Could there be an issue with the rows themselves that somehow there’s some weird formatting associated with her email field?

(Aleksi Alkio) #2

When she opens the app, she could check from the menu (upper left corner) what email address she has used while logged in to your app.

(Tina Cheng) #3

@Aleksi_Alkio The user has confirmed that she is logged in using the same email.

(Tina Cheng) #4

@Tina_Cheng also, how can I tell if a user’s email will be compatible using one of AppSheet’s approved sources (e.g. gmail, etc.)

These are two emails and the user isn’t sure which option to choose when logging in?

(Aleksi Alkio) #5

May I ask what is your account ID and app name if I check the app? Is it okay for you?

(Tina Cheng) #6

@Aleksi_Alkio sure.

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