As noted in a few posts, there is an ongoing issue in AppSheet with at least three known symptoms:
- (commonly used) Some images and files stored on Google Drive do not display in the apps. Apps show a “missing image” exclamation mark instead of the actual image.
- (rarely used) If the table data is stored in an Excel file saved on Google Drive, it intermittently fails to sync
- (rarely used) If a workflow template uses a Word document saved on Google Drive, it intermittently fails to work
We apologize for the disruption in functionality.
All three of these symptoms are related to an ongoing issue with Google Drive APIs. These APIs are used by AppSheet to (a) read images and files for display, (b) read in Excel files that are stored in Google Drive, © read in Word document template files that are stored in Google Drive. A fraction of these API calls are now failing intermittently.
There is nothing much we can do in the AppSheet service to fix this right now. The Google Drive team is actively investigating this issue and it affects customers beyond AppSheet. We will share periodic updates as we learn more from the Google Drive team until the issue is resolved.