Other attachment to workflow

(Chris Gage) #1

I’m struggling with attaching a file to an email workflow.

I’m using a formula to define the file I want to sent. I have a column called documents, which has the link to the document attached to the record I’m sending. The formula I’m using is simply [documents].

When I look in the log I have a blank result:
“EmailOtherAttachments”: “”,

The document links fine in the body of the email (copied below). What am I doing wrong? Thanks for any help.

Client: jm8483fjd
Decision: test1234
Date: 24/03/2019
Discussed with Client: Y
Why not:
Documents: t66y4RKS.Documents.0621
(Philip Garrett) #2

I can investigate if you provide:

  1. Your account id
  2. The app name
  3. The workflow rule name
  4. The exact date and time of the failure in Audit History