Parsing error Appsheet app + support form bug

[Nikita_Filatov]

Hi i have a issue to load my app got this error:

this is logs from console:

app-main.js?v='20210729'.1:1 Uncaught Error: Error initializing AppModel: __:parsererror
    at i (app-main.js?v='20210729'.1:1)
    at app-main.js?v='20210729'.1:1
    at app-main.js?v='20210729'.1:1
    at app-main.js?v='20210729'.1:1
    at Object.error (app-main.js?v='20210729'.1:1)
    at s (app-main.js?v='20210729'.1:1)
    at Object.fireWith [as rejectWith] (app-main.js?v='20210729'.1:1)
    at k (app-main.js?v='20210729'.1:1)
    at XMLHttpRequest.<anonymous> (app-main.js?v='20210729'.1:1)

app-main.js?v='20210729'.1:1 Uncaught TypeError: Cannot read property 'RootPage' of undefined
    at Object.onBackButtonTap (app-main.js?v='20210729'.1:1)
    at n.value (app-main.js?v='20210729'.1:1)
    at Object.m (app-main.js?v='20210729'.1:1)
    at w (app-main.js?v='20210729'.1:1)
    at app-main.js?v='20210729'.1:1
    at k (app-main.js?v='20210729'.1:1)
    at A (app-main.js?v='20210729'.1:1)
    at C (app-main.js?v='20210729'.1:1)
    at M (app-main.js?v='20210729'.1:1)
    at Tn (app-main.js?v='20210729'.1:1)
    at ue (app-main.js?v='20210729'.1:1)
    at Mn (app-main.js?v='20210729'.1:1)
    at Pn (app-main.js?v='20210729'.1:1)
    at Dn (app-main.js?v='20210729'.1:1)
    at t.unstable_runWithPriority (app-main.js?v='20210729'.1:1)
    at Za (app-main.js?v='20210729'.1:1)

When i tried to write in support form got this error:
(i cant put screen with error coz u allow me add one media item)

Please help to fix this. We have core buisnes process integrated with AppSheet and have to fix this ASAP

[Mikhail_Grinber]

Please, please, please help Nikita and myself to solve the above. In addition to Nikita’s data, here’s the screen I get when opening the same app as a separate app (‘parsererror’):

The disruption currently affects 75 users directly and many hundreds indirectly. We would be grateful for any kind of help!

[Steve]

Please contact Support for help with this.

https://www.appsheet.com/Support/Contact

[Nikita_Filatov]

Steve:

Login - AppSheet

Steve, thanks for reply! I have tried contact with support through this form, but got this error(2 times):

[Steve]

Strange–it works for me!

What happened when you clicked on the “our support team” link displayed on the error page?

[harsh-google]

@Nikita_Filatov are you still encountering issue with the support form when you raise requests.

[YogeshLaddha]

Hello,
I faced the exact same error today.
Can you please guide me how this was resolved?
Or Do I need to engage support for this?

[Steve]

Please contact AppSheet Support for help with this.

https://www.appsheet.com/Support/Contact

[James_McFarlane]

@YogeshLaddha how was this issue solved in your case?

[Rifad]

Seeing this error now.

[James_McFarlane]

HI @Rifad,

How was this issue solved in your case?

[Rifad]

No its seen often for me

[James_McFarlane]

The app is stuck in parsererror for the past 2 days...

[Steven_Aung]

Any update on this issue?