The photo capture issue was not directly diagnosed or resolved, however, a few things that I can say for anyone else having this issue…
- This issue was happening in an app with 5 consecutive photos. This issue has not cropped up (that i know of) in other apps with 2 or 3 photos.
- The number of rows in the “main” table seems to be partially to blame for this problem. My app had thousands of rows. I was able to make several apps and split the data, which made the problem much less of an issue. After reducing to 300-400 rows, the app would reset maybe once a day for many users, and seems to be resolved completely for others.
- Photo size may be a partial remedy, but I was not able to reduce the size for my app to test it.
- The diagnostic tool that is included in the app does help to track down slowness - for this and other issues as well.
Appsheet was helpful in attempting to nail down the root cause of the problem and suggested some remedies. There was a suggested roll-out of a fix, but because the app was live and i had many users in the field on a tight time schedule, i passed on this. This fix may have been rolled out into production since my issues first came up.