Solved: Photos not appearing in form

Cameron_Brown1 · 01-06-2020 01:03 PM

Hey,

I have an issue where images entered into a form will not appear in the form, and it appears as if they were not entered correctly. However, they do seem to be submitted correctly and appear in the form/detail views after saving the form.

This seems to only happen on Android apps, and works fine on iOS apps. Here’s a screenshot of the problem (can only add one image )

Ref rows AFTER adding photo - appears as error symbol (however image seems to be submitted correctly)

Any help would be great!
Thanks

Adam-google

We’re testing a fix now, unless any new issues show up I expect it will be released within a day or two.

View solution in original post

Cameron_Brown1

Here’s another screenshot of the individual photo column AFTER an image is entered - image never appears and just shows “clear”

EIG

After syncing, the image will show up. This is to allow for the image to be rotated correctly.

Cameron_Brown1

This is correct, but I believe the correct behaviour is to show the image that was selected (as it does on iOS and desktop). As a result of it not showing, a customer of mine thinks the app isn’t working.

Andrew_Smith1

I have observed the same problem. It was not there in previous versions. It’s something that has appeared in the last few months.

In any case I agree with @Cameron_Brown that a user would naturally expect an image that they had just attached to be right there where they attached it. Anything else would be naturally assumed to be a malfunction.

@EIG You seem to be saying that the current behaviour makes sense. Are you saying that there is no way to perform the proper rotation on the local device? I doubt that is true. In any case, that behaviour would be highly undesirable if the application was a field survey in a place that didn’t have network.

Grant_Stead

It’s a bug for sure, really surprised they’ve let it go on for so long. @Adam

Adam-google

We’re testing a fix now, unless any new issues show up I expect it will be released within a day or two.

Lynn

@Adam
Great, Thank you!

Sieu

Hello Adam,

The problem now happens in IOS. I took photo directly in "Form" and the picture didn't show after that. the picture only appeared if I uploaded taken photo from the library.

https://photos.app.goo.gl/6eKGRLBoQHX4AVhp8

Andrew_Smith1

Excellent!