Please help! Can not Sending Email to group mail

[Gus1]

I can not Sending Email to group mail but i can send it to individual email. and i already deployed

Please help me

[Marc_Dillon]

What does “group mail” mean? Can you provide a screenshot of how you have it setup and what exactly you are doing?

[Gus1]

I mean Group Email in Gmail

[Marc_Dillon]

ooooooh. “group email” means “group email”. Duh! Why didn’t I think of that.

Do you mean you want to send an email to multiple people at once?

What is this [attendee_email] column type? What values are in it? What does the audit-log/automation-monitor show when this Bot runs?

[Gus1]

The values in [attendee_email] is group email

and here is Audit log

[Steve]

Gus:

group email

This term is ambiguous. Is it one address that distributes to multiple recipients? Or multiple addresses?

[Gus1]

it is one address that distributes to multiple recipients.

[Steve]

Thank you for the clarification. Unfortunately, I have no experience troubleshooting Automation, so I will have to defer to others to help further. Consider engaging support@appsheet.com for help.

Attn @prithpal @Dan_Bahir

[Austin]

Is the group email a real email account? Because if not, I believe even workflows did not work with those.

[Dan_Bahir]

Attn @Sai

[Sai1]

Hello,

If you havent already reached out to support, Can you please create a support ticket engaging the support. If you have already created one, please point me to it and I would love to help.

Thanks,

• Sai

[karimmc]

I’ve been having a simillar problem but with Google Groups.
I have some group email address (some_group@company.com is an address that forwards the email to a group of users with an individual email address). Whenever I use a gruop email address my workflow won´t send the notification. The gruop mails are working just fine, I can send a regular email to the group address and it will forward ir to all the members of the group.

[Steve]

Workflow Emails not working Questions

Is your app deployed? [image] If your app is not deployed (as pictured above), emails sent by workflows/bots will go only to the app owner, not to the intended recipient.

[frzamorav1]

Karim_Mena:

I’ve been having a simillar problem but with Google Groups.
I have some group email address (some_group@company.com is an address that forwards the email to a group of users with an individual email address). Whenever I use a gruop email address my workflow won´t send the notification. The gruop mails are working just fine, I can send a regular email to the group address and it will forward ir to all the members of the group.

The same thing happens to me, only the mail is sent to the owner. I am doing it from where it is displayed in the photo.

[Marc_Dillon]

frzamorav1:

only the mail is sent to the owner

is your app deployed?

[frzamorav1]

I am the owner. I have just started using this platform and I find it amazing. I have been able to find many uses for it.

[Marc_Dillon]

I didn’t ask if you were the owner, I asked if your app was deployed.

help.appsheet.com

Deploy: The Essentials

Learn how to deploy your app. AppSheet supports both Instant Deployment and Traditional Deployment for iOS and Android devices.

Read up just a couple posts, Steve’s linked thread.

[frzamorav1]

It isn´t deployed

[Steve]

As noted above, that is your problem.

[karimmc]

HI! Hope you fixed this already.
If not, I used to have this problem, turned out to be a default restriction provided by GMail.
Contact your Goolge Workspace administrators and ask them if they cand set the group configuration to public (allow external users to make posts on the group).
Just know that this will only work for emails send to the group, it won’t work with notifications.

[Steve]

I was unaware of this. Thanks for mentioning it!