Problem format dates

Dear Sirs:

We have a user that despite having his device configured so that the dates that are displayed in the application are in a dd /mm/yyyy format.

Prueb1

the user views them in the mm/dd/yyyy format. What can we do so that the format is according to what is configured on the device.

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We have already verified the data source and we see that the format matches what is configured on your device.