Problem saving a image

Hi

I got a problem with the image saving function, if I use my own phone everthing works
the image is saved like this
Meters_Images/a481c234.image.121959.jpg
in a folder named Meters_Images

but if i try with a customer phone the url to the image is diffrent, and we can’t see it
Meters_Files_/11a1b888.image.121428.50_Track_164628ed-d396-4723-ab44-b7307ef30f96.jpg

The folder here is Meters_Files_

image

Regarding “Meters_Files_” in the screenshot: AppSheet uses the word “Files” in the folder path whenever we discover a field of “file” type, this would lead me to believe that you also have a “file” field somewhere in your app that your customer was using when this happened? Did they take a picture? Or were they prompted to upload a file?

Hi
Yes they was promted to take a picture, but there is no file upload in the app, the strange part is, that if i log in as the customer it works, i tried on 2 diffrent phones, i think it’s some phone settings that is messing things up, but i don’t know what, can it be linked to the google account that is using the app ?