Question. The original app creator no longer...

(Mike Haye) #1

Question.

The original app creator no longer works with the company.

His email had been deactivated which now we can no longer log into AppSheet to give someone else on the team permission to edit.

How can I go about transferring ownership while being unable to log into his account?

Thanks!

(Praveen Seshadri (AppSheet)) #2

Mike, there are two things that have to happen to transfer an app : (a) the app itself — we much prefer that the original owner transfer the app (because we don’t want to be in the business of verifying the situation) but if impossible, we can transfer that for you, (b) the underlying data/spreadsheets need to be transferred

Without (b), the app won’t work. So not sure what to do about it. I would recommend if possible that the person’s email be re-activated in order to make this transfer happen seamlessly. I know that if you are using a Google domain, the account may have just been suspended rather than deleted. If so, it is easy to restore the account.

(Mike Haye) #3

Quick reply and very helpful.

I’ll have the boss re-activate it when back from vacation. Thanks again!