Question- when setting an app with Smartshee...

Question-

when setting an app with Smartsheet can you use the comment function to create a two-way chat?

Use case: sales rep gives app to customer. Customer logs in, sees rep info, can chst/IM with them.

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Not sure about Smartsheet comment feature specifically, but in general the app doesnโ€™t update in realtime so at best it would be more like email than IM. Weโ€™re looking into options to make updates appear more quickly in the app.

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