Questions about pricing

Hello! I just wanted to ask if the proper procedure for asking about pricing is to contact the team via:

https://pages.appsheet.com/appsheet-contact.html?hsCtaTracking=8188f56d-0dfa-48c5-b00e-8bfde802774c|d39814cd-a2f7-45ef-a914-beefb928cf68

I requested a quote 7 days ago and followed up around 2 days ago. No reply. Any tips? Maybe you guys know a better way to ask for pricing or maybe a way to contact and ask via phone?