Save File - Report Error

[siusaikwan]

I am experiencing an error relating to the below:

Properties:
{
“AppTemplateVersion”: “1.001144”,
“RuleName”: “Print Summary”,
“EventType”: “Change”,
“InvokedBy”: “Update”,
“ServerName”: “produ9911000157”,
“ServerRegion”: “WEST-US”,
“IgnoreSecurityFilters”: false,
“TableName”: “BalanceSearch”,
“RuleTableName”: “BalanceSearch”,
“OperationUpdateMode”: “UPDATES_ONLY”,
“EventMatch”: “Workflow event successfully matched”,
“Condition”: “=[Print] = “Printing””,
“MatchesCondition”: “True”,
“ActionNotPerformed”: “2 errors present.”,
“ActionResults”: “Created 1 ActionResults”,
“Action Type”: “MakeDoc”,
“Action Name”: “Month Report”,
"Errors": “Error: Workflow rule: ‘Print Summary’ Action: ‘Month Report’ Template Type: ‘Body’ template properties could not be obtained due to Object reference not set to an instance of an object… Error: Workflow rule: ‘Print Summary’ Action: ‘Month Report’ Template Type: ‘Body’ could not be read due to FileMimeType ‘application/unknown’ is unexpected…”,
“DocName”: “Print//MonthReport/2020-03_202005222227/Repairing Cost_2020-03_Repair Reports_20200522_142757_719.pdf”,
“FileName”: “/appsheet/data/Inventory-831910/Print//MonthReport/2020-03_202005222227/Repairing Cost_2020-03_Repair Reports_20200522_142757_719.pdf”,
“MimeType”: “application/pdf”,
“PayloadText”: “”,
“PageOrientation”: “Portrait”,
“PageSize”: “A4”,

I’ve tried generating even the default report by pressing the “Create” button, but I still get the same error and I have no idea how to resolve it…

Could anyone please help me

[Phil]

It is best to submit a bug report. Please provide:

1. Your account id
2. The application name
3. The table name
4. The workflow rule or report name
5. A complete description of the problem
6. The exact steps to reproduce the problem
7. Please go to https://www.appsheet.com/account/account#_tab_acctConfig and check the option that enables support access.

[siusaikwan]

• Your account id: 831910
• The application name: Inventory-831910
• The table name: BalanceSearch (I am trying to use this table to trigger another table called Repair)
• The workflow rule or report name: Print Summary - Month Report
• A complete description of the problem: I am trying to generate a selected list of reports and generate a PDF with it, but it doesn’t let me and shows the error as described above
• The exact steps to reproduce the problem: Trigger Print Summary workflow
• Please go to https://www.appsheet.com/account/account#_tab_acctConfig and check the option that enables support access.: Enabled
  [/quote]

[Steve]

Please send this information to support@appsheet.com.

[siusaikwan]

Problem solved after contacting the support, thanks!

The issue probably has something to do with when I tried to transfer my information from a XLSX template onto a GDoc template so I could generate a PDF file. I simply copied over some tables from the XLSX and maybe somewhere in between the lines I triggered Appsheet to read the HTTP Content Type to be XLSX instead of the selected PDF.

Thanks all!
Tony