Site down (and fully recovered now) --- status

AppSheet is fully back up again. While we will do a deeper analysis, it appears this happened because of automatic security enforcement rules that (erroneously) shutdown firewall access for our own services. It took a while to discover this, and once we did, we had to manually override this change and disable the automatic enforcer.
This is about all we know at the moment. Exactly why this happened at 2:25PM PST on a Tuesday is unclear and we are determined to find out.


We are aware of and actively investigating a major incident. Will provide status updates here.

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As far as we are aware, all AppSheet services are down.

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The issue started approx 2:25PM PST. No AppSheet deployment was ongoing at that time. It appears to be a network configuration issue. We’re trying to determine what exactly. At the moment, our services are receiving no network traffic and that is why nobody is able to access the services.

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Thanks for quick updates. Hope resolves quickly so we can deploy an app to our partners tonight!

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We are back in.

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ya estamos en linea

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Thanks !!! Working now

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Thanks!!!

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On it’s way back, but still some instability expected for a few minutes.

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Cool, looks like we are back up but a little slow in New Zealand - thanks kindly!

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Well done yall! Barely had enough time to make a coffee

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It’s going to be slow for a few minutes as the server farm ramps up again (scales out with many instances — all the instances had scaled down as the traffic completely dropped).

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Could this event have caused a failure to access files and images uploaded in the application? I can’t acces them by now

Hi @Cesferb , not it should not have. Any data uploads during that period would have failed and the changes would have been queued locally until they could have been saved.
The only exception is if you were running in a browser and you closed the browser before the data was synced to the server,

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Thanks for the update. However, my users are still experiencing severe increase in Sync Time and failures.






I wonder if the above issues are also related to this incident?