Support request to Appsheet through the web. Is it better path to call for support?

On the Appsheet Home page, I found new page for contact us

There is support request window, but wondering if we should submit the request from this site or send mail directly to support@appsheet.com

@Takuya_Miyai

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@tsuji_koichi When the form is available, it’s always better to use it, thanks.

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Got it @Aleksi
Will start to use the form from next occasion.