This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
Log in to ask a question
Log in to ask a question

Tablet Syncing Issues

Posted on 02-03-2021 03:02 AM
Sarah_Keown
Silver 3
Silver 3
Reply posted on --/--/---- --:-- AM

I’m having issues on one of our users tablet device, its an iPad.

The app continually syncs when opening and if the user gains access it will sync mid-form.
I have seen this before and advised the following:

  • App re-installed to device
  • Media deleted to free storages
  • Unecessary apps removed to free storage
  • Background syncing has been turned off (it seemed to improve the issue but only for a short period)
  • Software on tablet and appsheet itself checked for updates
  • Network provider has been contacted and issues on there end resolved

I’m out of ideas as to why this is persisting so all help would be appreciated, I have sent an email to support directly also.

Appsheet version is 13.10
iOS Software is 14.4

0 5 176
Topic Labels
0 Likes
5 REPLIES 5

Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
Reply posted on --/--/---- --:-- AM

How long has the app been “mid-form”? Seconds? Minutes? Hours?

0 Likes

Posted on --/--/---- --:-- AM
Sarah_Keown
Silver 3
Silver 3
In response to Steve
Reply posted on --/--/---- --:-- AM

Hi Steve, to be honest I’m struggling to even get to that stage just opening the app has become impossible.

When I open it, it continually syncs in a loop so it never opens for me.

I think the form syncing issue was stemming from the Background app refresh being enabled on the tablet, so every input was forcing the app to re-syn even though the form was not completed. Turning that off seemed to help things but now I’m stuck being unable to open the app through the shortcut or just in safari browser

Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
In response to Sarah_Keown
Reply posted on --/--/---- --:-- AM

This problem sounds pretty deep. Please contact support@appsheet.com for help with it.

Posted on --/--/---- --:-- AM
EIG
New Member
Reply posted on --/--/---- --:-- AM

I am having a similar issue with just one user on an Android device with a white labeled app. This started on Monday. It was across multiple apps for that one device. We took similar steps to what was mentioned in the first post. I could not understand it and it was only with one user so I thought it was probably just something to do with that device so we were going to issue a new device to that person. No other users have reported anything similar.

Posted on --/--/---- --:-- AM
Sarah_Keown
Silver 3
Silver 3
In response to EIG
Reply posted on --/--/---- --:-- AM

Anytiem I saw this sort of disruption has been with Android as well funny enough but again the steps I highlighted above always appeared to improve the syncing problems.

We’re in the same boat, just specific users reporting to us

0 Likes
Top Labels in this Space