The new floating Phone/Call button is causing some issues with my views. Our users have gotten very used to clicking/tapping the the small phone icon that appears in the top level views/lists to make calls. This small icon has now disappeared in many of the views causing the user to have to click/tap all the way into the record to make the call using the larger floating button. This inconsistency is causing an extra level of training that often is forgotten and turns into frustration.
As best as I can tell, this only happens on views that are grouped and where the users have to expand the list to get to the record they are looking for. This is a real nuisance.
Is there a way to turn off the larger floating phone/call button feature and if I do that, will the small phone icons reappear?
I have other tables that also include
phone numbers but they work as expected. There is no floating Phone/Call button and the small phone action icons work as expected. Again, why the inconsistency in behavior?