When our user keys in a phone number into a n...

[Tim_Meske]

When our user keys in a phone number into a new record from mobile device the ‘‘ is not an option. The result is the phone displayed 2224447777.

Is there a way for a mobile user to key in ‘‘?

[Aleksi_Alkio]

Is this a numeric keyboard problem?

[Tim_Meske]

I believe so.

The keyboard doesn’t have the dash key.

[Aleksi_Alkio]

Add an initial value like “-” and then they can have it.

[Aleksi_Alkio]

So…

the problem is the device’s existing keyboard, not the app itself.

[Tim_Meske]

@Aleksi_Alkio

A bit cumbersome for the user.

Any other practical options?

[Tim_Meske]

Correct not a problem with the app.

Looking for a work-around.

Thanks

[Aleksi_Alkio]

Another solution is that you add an action which will change the format right after the saving. If the user adds the number wrongly, the “-” can be in wrong place.

[Tim_Meske]

@Aleksi_Alkio The keyboard does allow others such as ‘+’.

Maybe the mobile and non mobile users(our employees) always use ‘+’ rather than ‘-‘.

Do you see any format, etc issues with this idea?

[Aleksi_Alkio]

I believe sending SMS or trying to call to that number may not work.