When our user keys in a phone number into a n...

(Tim Meske) #1

When our user keys in a phone number into a new record from mobile device the ‘‘ is not an option. The result is the phone displayed 2224447777.

Is there a way for a mobile user to key in ‘‘?

(Aleksi Alkio) #2

Is this a numeric keyboard problem?

(Tim Meske) #3

I believe so.

The keyboard doesn’t have the dash key.

(Aleksi Alkio) #4

Add an initial value like “-” and then they can have it.

(Aleksi Alkio) #5


the problem is the device’s existing keyboard, not the app itself.

(Tim Meske) #6


A bit cumbersome for the user.

Any other practical options?

(Tim Meske) #7

Correct not a problem with the app.

Looking for a work-around.


(Aleksi Alkio) #8

Another solution is that you add an action which will change the format right after the saving. If the user adds the number wrongly, the “-” can be in wrong place.

(Tim Meske) #9

@Aleksi_Alkio The keyboard does allow others such as ‘+’.

Maybe the mobile and non mobile users(our employees) always use ‘+’ rather than ‘-‘.

Do you see any format, etc issues with this idea?

(Aleksi Alkio) #10

I believe sending SMS or trying to call to that number may not work.