White Label download link is not arrived

I have white Label App. I want to install the App in another device.
When I try to use the old link it’s not working.
Ok, I see that the period has expired (only 30 days the link is available). I try to “update white lable App”, But after I saw the message “Processing! You will receive a confirmation email within 24 hours.” , I didn’t receive any email.

I have tried to turn off the white label and then turn on, but again after “Processing! You will receive a confirmation email within 24 hours.” no email is received!!

ofcourse I have 10 user licenses.

what is the problem?

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