Why isn't there a salesperson available to an...

(James Kipp) #1

Why isn’t there a salesperson available to answer questions?

I was ready to whitelabel my app, unroll it to one company and work towards unrolling it to another company.

Formulas don’t work the same as they have for the past 3 weeks and there’s NOBODY to assist.

What a joke.

(Tony Fader) #2

Hi @James_Kipp1. Sorry for the delay, we’re looking into it right now. If there appears to be an outage like this, please email our priority support at support@appsheet.com.

(Praveen Seshadri (AppSheet)) #3

@James_Kipp1, what is the issue with formulas? Could you provide some details please?

(James Kipp) #4

Thanks for the follow up.

My issue was an “outage” and was fixed in a separate thread.

I struggled to find "support@appsheet.com", instead finding messages stating I couldn’t contact Appsheet without the proper subscription.

Understandable - since you don’t want to be inundated with user-related problems, but very frustrating since I knew the issue was on your end and not in my design or formulas.

All good now.

Thank you!