Workflow emails not sending

[Luke_Dorasamy]

My workflow emails are not sending, the workflow action is being performed successfully but no emails are being sent. HELP!

[Jonathan_S]

Do you have any conditions??

Also can you post your template?

[Luke_Dorasamy]

Yes, the condition is [Alert Level] = “Red”, so i want the workflow to send an email if this is true. in the audit history, it shows it was a success, so im not sure why it isnt sending an email.

by template, do you mean a screenshot of my workflow rule?

[Jonathan_S]

Take out the condition and see if it works, i think it has somthing to do with the condition.

[Luke_Dorasamy]

Okay will try it now

[Luke_Dorasamy]

Still not working

[Steve]

help.appsheet.com

Troubleshooting Workflow Emails

Resolving problems with workflow emails.

[Luke_Dorasamy]

This never work, i tried it

[Luke_Dorasamy]

Do i have to be on a paid plan ?

[AlexM]

No. If you’re on a free plan the emails would go to the app creator’s email.
(edit: that’s actually when the app is not deployed)

Every time I had this issue, there was a problem in the template.

Try running the workflow without any template.

If that works, then the problem is in the template.

[Luke_Dorasamy]

How’s it going?

I tried it without the template and it still not working

Please help

[Nadhirah]

What is the event type? Can you screenshot the setting of the event and task?