Workflow Emails not working

[Neha_Sharma]

Hi team,
I am creating a Ticketing System APP for our Business. I have a workflow that sends an Email to the department manager when a new ticket record generates. My workflow emails are not sending, the workflow action is being performed successfully but no emails are being sent.

According to the log the “Result”: “Success” though the email never shows up, when you check the email details in the log I get the message: “Failed to fetch email details. Please try again later” even when you check it 24 hours later.

Is there any way to resolve the issue?

[Steve]

Is your app deployed?

If your app is not deployed (as pictured above), emails sent by workflows/bots will go only to the app owner, not to the intended recipient.

[Neha_Sharma]

Great Thanks. It’s working now.