Workflow working? Why no email sent?

[zachery_lin]

Hi
I’m currently using free Appsheet and I’m the app co-creator

I have a datetime datatype [time] and a signature datatype [signature]

I wanted to create a workflow that checks [time] against NOW() and if the difference is <15min AND [signature] is blank, then sends out an email to me.

the expression is AND(TOTALMINUTES([time]-now())<15,ISBLANK([Signature]))

The test outcome is

Though the condition is TRUE, I did not receive any email

I went to check the audit history

. The condition shown is False?

Drilling further,

, the result is Success

So, now I’m confused.

1. Did the workflow get triggered?
2. If yes, why there was no email sent?

[Steve]

If the Condition evaluates as FALSE, the workflow is not run.

[zachery_lin]

So we should look at the audit result instead even though the test of the workflow shows the condition as TRUE?

[Steve]

Yep, and it is TRUE.

Hmm.

Unfortunately, I have no way to troubleshoot email problems, so I’ll have to refer you to support@appsheet.com. Sorry.

[zachery_lin]

Sorry. When you said it’s TRUE, may I know what you are referring to?

Ok but I also didn’t get any notification even if I change the settings to Notification instead of email. It’s only when I click on the execute button on the test workflow page, then I’ll receive the relevant notice (email or via phone)

[Steve]

zachery.lin:

Sorry. When you said it’s TRUE, may I know what you are referring to?

[zachery_lin]

I may have not understood correctly…

So when the workflow test shows TRUE but the MatchesCondition evaluates as FALSE in the audit history,

the workflow will run or not run?

[Marc_Dillon]

Seems like this is your problem right here?

[zachery_lin]

My bad. Not Co-creator but owner/creator