Hi all,
I have an app that Iโm using from 2 accounts on 2 different laptops. One of them works perfectly and the other refuses to save any changes. So far the only thing that works is if I sign out and back in. Iโve tried 3 different browsers, brave, chrome, and safari. They all end up with the same issue. Is this an app issue or a computer issue?
Thanks.
Hey @Steve, this is how I have it setup at the moment.
How so? Can you provide a screenshot?
Hi Steve, it just says in โsync changes 1/10โ forever and doesnt move at all. This isnt the app creator account. Only the app creator account synced without an issue. But I did get a โ414 request-uri too large appsheetโ at one point on the app creator account. Not sure why either.
Thatโs odd. Youโre confident the device had network connectivity? If it did, I canโt really imagine what the problem might have been (beyond the possibility I mentioned earlier). You might do well to engage support@appsheet.com for help with the problem when itโs actually evident.
This may or may not be relatedโIโd suspect itโs unrelated. Iโve seen this type of problem before when my app updated a single column value of a single row to include a lot of data. There are data size limits on individual updates (though I donโt know exactly what they are), so perhaps consider that possibility.
Thanks @Steve, yea Iโm not sure either because I didnt do any major updates but it just stopped working. As for the syncing issue, Iโm not sure. We definitely had wifi and we tried doing the same thing but for different rows with both accounts at the same time. One worked and the other didnt. So thatโs really strange. I was wondering if itโs something to do with the settings on that particular laptop, but I donโt know what it could be.
Could be. Perhaps thereโs a firewall setting preventing the connection? Or maybe the app (specifically) simply isnโt allowed access to the network?
I was thinking it was a firewall but they said there wasnt one on the computer. Any ideas what else could be causing this?
Iโm out of ideas, Iโm afraid. If โtheyโ are your IT folks, theyโre in a much better position to track this down than I am. You could also try engaging support@appsheet.com.
no, itโs a personal laptop. If it doesnt resolve itself I will. Thanks!
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