Auto turn report issue status to Solved

[Kerwin]

Hi,

I Deploy a technical issue apps allowed user to report technical issue,how to setting after technical solved the issue user report status auto turn to Solved?

[RedVox]

If you're trying to notify a user that an issue's status has changed, you can create a bot for this.  The bot can watch for a status change and then send a note to the user to let them know of the status change.  This assumes that the user's email address is already associated with the issue.  

Hope this helps.  Could be that I'm missing some of the context because of translation issues. 

Cheers! 

[Kerwin]

Is it anyway to set a bot that auto change status of report to resolved after problem solved by related department?

[RedVox · Accepted solution]

Yes, a bot can change the value of a status or flag field in your issues table.  The same bot could also email people to let them know about the status change.  You could also have a field that records the fact that the bot ran so you know whether or not an email has already been sent.