Getting a "User does not have a valid database account" error

[Stelios_Papamic]

Hi,

One of our clients just notified me that out of the blue when she tries to edit/use the app, she is presented with the following error:

User ‘319849’ does not have a valid ‘database’ account

I tried editing the app as well as an admin but i get the same exact error. Any ideas on what’s causing this? From the quick search i did, only a handful of people seem to have had a similar issue but that had to do with a “Microsoft account”. Couldn’t find anything about an invalid database account.

[LeventK]

I may advise contacting support@appsheet.com directly.

[Stelios_Papamic]

Is there any way to contacting support directly other than appsheet? It needs a Premium plan and i don’t have one, only our manager does and he is probably “too busy” to email them.

[LeventK]

Other than email, there’s no direct contact unfortunately.

[fabriciomoratti]

Também estou com o mesmo problema, será que foi erro do sistema?

[fabriciomoratti]

na época vc conseguiu resolver esse problema, qual foi a solução? estou com o mesmo problema.

[SkrOYC]

https://www.appsheet.com/Support/Contact