How to clear a user's cache

[Stephen_Ehmann]

how can I force a new browser link or something so that a user who is seeing a sync error can have their browser cleared without me doing a full upgrade (if that even works)?

We had a bug in our app, since fixed but the user cannot proceed because of their browser cache contents (presumably).

I couldn’t find how to get a user unstuck when I looked here: TROUBLESHOOTING | AppSheet Help Center

[Steve]

It is not possible to forcibly clear the browser cache.

[Stephen_Ehmann]

thanks for the confirmation about that. My user was able to successfully proceed with this on Chrome:

• close your appsheet tabs
• enter in a new tab this address: chrome://settings/siteData
• type “appsheet” into the search box and then click the “Remove All Shown” button

[Austin]

They probably can’t proceed due to pending syncs. Could have them go to the menu in the top left and hit reset changes. If they have a red number over the sync button and it errors while syncing this will most of the time be the issue.

[Stephen_Ehmann]

thanks I did not know about reset changes!

[Stephen_Ehmann]

Where do you see the reset changes? Only present when there are changes queued? but otherwise not? I can’t find it…

[Austin]

Stephen_Ehmann:

Only present when there are changes queued? but otherwise not?

Yes, otherwise they should be able to sync so long as the app definition doesn’t have an error.