Mandrill operation - no message exists

[Josephine]

Hiya

I’ve just starting creating a workflow to send an email when an invoice is missing information. I have a button which sets a column to ‘send email’, and a workflow which runs when that row is updated. It checks if the column is ‘send email’ and if so, sends an email off, then changes that column to ‘archived’.

I’m looking in the audit log and ‘Actions Details’ tells me this:
"Result": "Success", "EmailTaskResult": "{\"status\":\"Sent\",\"error-message\":null,\"tracking-id\":\"103f4b9c85454bf18c496eb5ac1bf189\"}"
While ‘Email Details’ only tells me this:
Error executing Mandrill operation. Error name: Unknown_Message. Error message: No message exists with the id '103f4b9c85454bf18c496eb5ac1bf189'.

The first workflow email was sent, but took some time to deliver, in the meantime I made a change (thinking it failed, before I knew about this audit section) and now none of them are working

Any ideas?

[TDhers · Accepted solution]

HI Josephine,
Can you please confirm if you are still not seeing email being sent or come through? We had a backlog of email hold up on Mandrill which handles our email traffic but we believe this has now been resolved.
Thank you
Thierry

[Josephine]

Thanks, yes they came through around 8.30pm.