Iโm frustrated by something that has started to happen lately. Iโm using an iPhone and my app has started acting strange. Sometimes when I capture a new image, the form will reset. As you might imagine this is infuriating. Is this a bug of the app or is there something that Iโm missing?
The app didnโt used to do this. Any ideas?
Hi @Ryan_Malham,
Could you please let me know which iOS your phone is running and whatโs the AppSheet app version?
Also, would you mind if I take a look in your app?
I have been using iOS 12. As far as I know the AppSheet app is updated to whatever the most current version is. How do I share the access to my app?
You donโt need to share the app. We just need to know your account ID number and app name, thatโs enough.
Account: 146602
App: Building Images
Thanks
Thanks @Ryan_Malham,
It seems to be related to running out of memories while adding several photos to one form.
Does it usually happens after the form has already few photos in it?
Anyway, this shouldnโt happen, will investigate further and let you know.
I only have 4 images per capture form. For many months weโve been successfully capturing without having this issue. It started when I used the app a few weeks ago. It wasnโt always on the same image, but normally whenever it did reset it was on first or second image.
Folks, this relevant to a problem I have. How was this problem resolved?
Thanks
Bob
Hi @Fof_Webmaster,
Are you also using iOS 12?
Yes, using IOS 12. Is there any resolution of this problem that you can share?
Thanks
Bob
I have had similar issues with a form with 5 photos. The App resets when photos are taken. This happens at random, so it is hard to diagnose. 4 users all experiencing the issue - using both Apple and Android devices. Has this been resolved?
Thanks,
SK
Please contact support@appsheet.com for help with this.
The photo capture issue was not directly diagnosed or resolved, however, a few things that I can say for anyone else having this issueโฆ
Appsheet was helpful in attempting to nail down the root cause of the problem and suggested some remedies. There was a suggested roll-out of a fix, but because the app was live and i had many users in the field on a tight time schedule, i passed on this. This fix may have been rolled out into production since my issues first came up.
User | Count |
---|---|
43 | |
30 | |
24 | |
23 | |
13 |