Server Error - 502

[Fernando_Lopez1]

Hi All, I have this error with appsheet editor, in all my accounts.

Anyone else with the same problem?

@Steve 

[Fernando_Lopez1 · Accepted solution]

Yes, now it's working. THANKS appsheet team

[Jonathon]

Same issue here for all apps.

[Mauricio_Bick]

Same here.

[Dub_App]

Me too

[Gustavo_Eduardo]

I have the same problem. I think it is general

[PedroDonze]

I have the same problem. 

[Austin]

yep, same problem

[Tom_Stevens]

same here

[KevinGar]

Same.

[EliK]

Same problem.

Appsheet Support, Please fix as soon as possible!!

[rcholcomb]

Same Problem

[juanpa]

Same

[JMPeterson]

Ditto. Looks like I am just starting to get back in though. 

[Austin]

Really sucks when the place you have to go to submit help tickets is also taken down by the outage. 

[EliK]

On a mobile device, the app displays the following error:

[rmsmeltz]

Back up on my end.

[EliK]

Back up for me too.

[Mauricio_Bick]

Just checked and it's working again. Hallelujah!!!

[rcholcomb]

We are good now

[Fernando_Lopez1 · Accepted solution]

Yes, now it's working. THANKS appsheet team

[mcopp0315]

AppSheet servers were timing out in Europe, North America, and Australia from 09:07:11am HDT to 09:36:32am HDT.   Appears resolved as of now for the above locations, still waiting for confirmation from a client in Iceland....

[harsh-google · Accepted solution]

We did see issue with Appsheet Server reachability during our regular release window. We tried to immediately rollback but our rollback took longer than expected. We are back online now.

Impact:

AppSheet.com was down for approximately 55 minutes (11:10am PT - 12:05pm PT). The timeline will be clearly established as part of the postmortem.

Root Cause:

A build to process event messages occurred from 2022-05-02 through today. Today a change rolled out that began processing those messages. The pub/sub subscription is a push subscription and the endpoint does not have any back pressure. The service hit 600 messages/second and tipped over. 

Rollback Issue:

We rolled back shortly after the issue was noticed, however the rollback took longer than expected to to a separate issue in the startup script for the application.

Mitigation

Both issues (root cause and rollback) have been identified. For the root cause, the queue has been purged, and a longer term fix is being looked at as part of the Postmortem. For the rollback issues a change has been released that resolves a potential race condition in server configuration due to Windows/IIS startup complexity.

[Road_Dog_Supply]

I've been having this error for the last 24hrs and have been having a panic attack, because I was finally almost able to use my app for the first time in years...now I can't even get any of the prior versions to load?

i don't know what to do or what else to try
any help is GREATLY appreciated!

TIA

[Steve]

Please contact AppSheet Support for help with this.

https://www.appsheet.com/Support/Contact

[harish_sakthi]

@harsh-google  Can you please share the root cause for this or any link to where it is already posted?

[Steve]

Escalated.