I have several support requests in to AppSheet (completed the form within the app as directed) but issues are still pending and I've not received a response. Is there another way we're supposed to submit requests? Pending items:
Maybe @Roderick can help ?
@Daisy_Ramirez wrote:
Receiving Links instead of images on pdf emails
With or without links, this is a server error that I've seen before and yes, should be fixed with top priority
@Daisy_Ramirez wrote:
csv files being generated with 0 bytes
Clearly a bug
@Daisy_Ramirez wrote:
Some pdf emails not being received and receive an error in Automation Monitor of "could not be written due to Bad request for refresh token"
This is a weird one, try reconecting your datasource.
Thank you for the notes.
Will standby. Thanks again
No idea on most of it, I just hope these get fixed.
BTW, do you have multiple accounts? Try reporting bugs/contacting support with the highest plan account, that will be considered with a higher priority from the support team (although that may mean that will take time anyway, just less than Core for example)
Thanks for your honesty. Unfortunately I can't provide this as an answer to the client since they've been dealing with the issues for months and have had to staff to reconcile reports as a result. They've asked that I escalate the issues. Is there a process I should follow?
Well, I already added Steve and Aleksi to this thread, I hope that they can escale it internally
Escalated.
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